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Sewer rates are based on winter average water use for existing residential customers.  New residential customers will have a base rate of 900 cubic feet until a winter average can be established.  Rates are $12.19 base plus volume at $1.8213 per 100 cubic feet.  Senior rates are $8.72 base plus volume at $1.4933 per 100 cubic feet.  Commercial rates are based on actual usage (no winter average) at the regular residential rates of $12.19 base plus volume at $1.8213 per 100 cubic feet.

Drainage rates are $6.00 per household with a corresponding increase for commercial customers.

The following list the billing day, zones and the account numbers that fall in each zone.

ZONE 1 – Normally billed on the 1^st Thursday of each month. Account numbers begin with 04, 11, 16, 17, 19, 20, and 21.

ZONE 2 – Normally billed on the 2^nd Thursday of each month. Account numbers begin with 07, 08, 10, 14, 18, 23, and 26.

ZONE 3 – Normally billed on the 3^rd Thursday of each month. Account numbers begin with 05, 06, 09, 15, 22, 25, 28 and 29.

ZONE 4 – Normally billed on the 4^th Thursday of each month. Account numbers begin with 01, 02, 03, 12, 13, and 27.

The water usage chart varies according to the amount of water you use each month.  It includes the cost of treating raw water so that it is safe to drink and the maintenance of the equipment and pipes that bring water to your home.

• The sewer usage charge is based on the amount of water use during the winter months of December, January, and February.  Your water bill will vary from month to month and it will differ from your neighbors.  The amount of your bill depends on how much water you personally use.  Your bill will also have a garbage collection fee.
   

• A drainage fee is charged to fund drainage projects that reduce major flood plains and remove homes from flood hazard zones.  The drainage fee is based on a lot’s zoning and on the size and use of the property.  Residents will pay a minimum of $6.00 per month.
   

A donation of $1.00 is optional on each bill.  The donations will be used to purchase books and other materials for the Library.

Penalties are applied to any balance that is not paid on or before the due date of the bill.

There will be a fee of $25.00 for handling all returned checks.  If this happens, both the bill and fee MUST be paid in cash or money order.  If two returned checks are received the account will be placed on cash or money order only.

The winter month’s water consumption of December, January and February are used to calculate the sewer average for residential customers.  To figure your sewer average add the three amounts of water consumption and divide by 3.  This will be the consumption used for your new sewer average for the upcoming year.  Your sewer billing will be based on the lesser of this average or your monthly water consumption.  The new sewer average for the year will be used starting with your April bill.

Commercial accounts are billed for actual usage and not based on an average.

Effective October 1, 2010:
The City of Watauga will only accept Mastercard & Visa Credit Cards for all credit card payments. Cash and check will still be accepted.

There are many options to pay your utility bill.  Options include:

• Bank Draft

• Cash

• Check

• Credit-($3.00 convenience fee)

• Money Order

• Online Bill Pay

Payments are accepted at City Hall in the Finance Department during regular office hours.  Payments may be mailed to the City of Watauga at P.O. Box 48310, Watauga, TX 76148.  Checks or money orders can be deposited in the night deposit at City Hall, 7105 Whitley Road.  Payments are also accepted at the water tower located at 7800 Virgil Anthony in Watauga.

To pay your bills by bank draft, a completed bank draft application needs to be completed and returned to the City of Watauga.

Water Meter Boxes Accessibility - Items should not be placed on or around the water meter box as this prevents the meter from being read. It also hinders maintenance should an emergency leak occur at the meter or inside the house, in which case the homeowner needs an emergency water turn-off.  Your cooperation is appreciated.  Call (817) 514-5870 for more information.

All water used from the City of Watauga for any purpose must be metered.  A temporary meter can be issued upon payment of a deposit.  Residents or businesses that need water from any source other than their meter, should call (817) 514-5843.

The use of fire hydrants without prior permission from the City of Watauga is considered tampering with city property.  Water use without a meter is considered theft and violators will be prosecuted.

Deposits are required for all accounts.

The following is a list of deposits for residential customers:

Owner - $90.00 (deposit-refundable)  + $10.00 (activation fee-nonrefundable) total of $100.00 (Proof of ownership is required)

Renter - $150.00 (deposit-refundable) + $10.00 (activation fee-nonrefundable) total of $160.00 (Proof of lease/rental agreement required)

A 30 day clean up deposit is $30.00 (deposit-refundable) + $10.00 (activation fee-nonrefundable) total of $40.00 (Proof of ownership is required)

The owner and renter deposits are refunded in two ways.  The first way it is applied against the final bill when services have been cancelled.  The second is when you have completed an excellent pay history for two consecutive years, and you make a request in writing to have it applied to your water bill.

The 30-day deposit is only for the 30-day period and at the end of those 30 days the service is cancelled and the $30.00 is applied to the final billing.

Commercial accounts need to contact a customer service representative at (817) 514-5705 for deposit information.

Complete the utility application and bring the application to our office at 7105 Whitley Road, Watauga, Texas 76148 or mail it with a check or money order made payable to the City of Watauga, PO Box 48310, Watauga, Texas 76148.  The application may also be faxed to (817) 514-5895.  We need one working day advance notice to initiate the service.  The application along with the money and proof of ownership and/or lease agreement has to be received in our office before service can be started.

If you need further information contact the Utility Billing Department at (817) 514-5705.

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